Returns and Refunds

We want you to be delighted with your purchase. If something isn't quite right, we're here to help.

Online Orders

Shopping online isn't quite the same as visiting us in Sherborne, so we give you plenty of time to decide whether your purchase is right for you.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your items.

Please email us at [email protected] within those 14 days to let us know you'd like to return your order. We'll send you a Returns Reference to include with your parcel, helping us process your refund as quickly as possible.

Once you've notified us, you have a further 14 days to return the items.

Items must be unworn, unused and in their original condition, with all tags attached and, where possible, in their original packaging.

Unless an item is faulty or we've sent you the wrong product, return postage is the customer's responsibility. We recommend using a tracked postal service, as you remain responsible for the parcel until it reaches us.

Once we've received and inspected your return, we'll process your refund within 14 days using your original payment method.

In-Store Purchases

We're always happy for you to take your time choosing in store, trying items on and asking for advice before you buy.

Full-price purchases made in store may be returned within 14 days for an exchange or credit note.

Sale items purchased in store are non-returnable and cannot be refunded, exchanged or credited unless they are faulty.

Need Some Help?

If you're unsure about sizing, colours or how something fits before ordering online, please get in touch. We'd much rather help you choose the right item first than have you go to the trouble of returning it afterwards.

Email: [email protected]
Telephone: 01935 814212